Digital Coefficient Inc. dba Pure Community Systems (PCS) – Service Fulfillment Policy

Effective Date: Feb 10 2025

1. Introduction

This Service Fulfillment Policy sets forth how PCS processes and delivers its digital media and marketing services as defined in your Agreement (including services such as Social Media Marketing, Website Development, Online Profile Optimization, SEO, Review Generation, Retargeting, Local Radius, City Pages, and Pay-Per-Click, among others). This policy is designed to meet the requirements of our payment processor, Stripe, and is intended to work in conjunction with our full Terms and Conditions. By purchasing services from PCS, you agree to this Fulfillment Policy and the terms detailed in the Agreement.

2. Order Processing & Payment Confirmation

• Payment Processing:
  All service orders are processed via Stripe. Your order is considered confirmed once your payment is successfully approved. Payment details—including fees, deposits, and the applicable payment schedule—are set forth in the Purchase Summary portion of your Agreement.

•  Payment Schedule:
  
  
•  Project-Based Services: An initial payment of 50% is due upon signing the Agreement, with the remaining 50% due upon completion of the project.

• Monthly Subscription Services & One-Time Setup Fees: Payment is due upon signing, with monthly services automatically renewing on the same numbered date each month.
  
  
•  Non-Refundable Fees:
  All payments, including deposits, are non-refundable, except as otherwise provided in this policy or as required by applicable law.

3. Service Scheduling & Activation

• Service Initiation:
  Once your order is confirmed, PCS will contact you to outline next steps. For services that require additional information or scheduling (such as website build-out, social media account access, or providing build-out forms), you will receive an email or call with detailed instructions.
  
  
• Client Responsibilities:
  To ensure timely service fulfillment, you agree to provide all necessary content, access credentials, and any requested sensitive information (using your preferred secure method) within 14 days of the Agreement. Failure to provide the required information in a timely manner may result in delays or termination of services, with any deposits forfeited as outlined in your Agreement.

4. Service Delivery

• Ongoing Services:
  For recurring services (e.g., Social Media Marketing, Local Radius, and other monthly subscriptions), PCS will render services on a monthly basis. The services will be delivered in accordance with the specific terms set out in your Agreement and Purchase Summary.

• Project-Based Services:
  PCS will commence work on project-based services upon receipt of the initial payment and will work diligently to complete the project as agreed. Any additional services or changes requested after project commencement will be billed at the agreed hourly rate of $149 per hour, unless otherwise specified.

• Service Completion:
  Service fulfillment is considered complete once PCS has met the obligations described in your Agreement. For ongoing services, service delivery continues until the Agreement is terminated in accordance with its terms.

5. Modifications and Cancellations

• Modifications:
  If you need to modify your service order (e.g., adjusting service schedules, updating account information, or changing project details), please notify PCS as soon as possible by emailing [Your Support Email]. While we will make every effort to accommodate changes, modifications must be requested promptly and may be subject to additional charges.

•  Cancellation & Termination:
  
  
•  Notice Requirement: To cancel services, you must provide written notice to PCS at least 30 days in advance, as specified in your Agreement.
  
  
• Early Termination: In some cases (such as with certain Local Radius services), early termination fees may apply.
  
  
• Suspension of Services: PCS reserves the right to suspend or terminate services if payments are not received within 10 days of the due date or if required client information is not provided in a timely manner.
  
  
• Non-Refundability:
  All fees, including deposits and payments already received, are non-refundable. By placing your order, you acknowledge and accept this non-refundable payment policy.

6. Refunds and Dispute Resolution

• Refund Policy:
  Given the nature of digital media services and project work, all payments are non-refundable. In the unlikely event that you believe there has been a significant service delivery issue, you must contact PCS within 30 days of the service date. Any refund consideration will be at PCS’s sole discretion and processed via the original payment method.

• Dispute Resolution:
  Should a dispute arise regarding service fulfillment or chargebacks, PCS will provide all necessary documentation (including payment confirmations, communication records, and service delivery details) to resolve the matter with Stripe or any relevant payment provider. Disputes will be handled in accordance with the dispute resolution provisions set forth in the Agreement.

7. Policy Updates

PCS reserves the right to modify or update this Service Fulfillment Policy at any time. Any changes will be effective immediately upon posting the updated policy. Continued use of PCS services constitutes your acceptance of any changes to this policy.

8. Contact Information

For any questions regarding this Fulfillment Policy or issues with service delivery, please contact us at:

• Email: support@purecommunitysystems.com

Note: This Service Fulfillment Policy is intended to work in tandem with the full Terms and Conditions of your Agreement with PCS. In the event of any conflict between this policy and the Agreement, the Agreement shall control.

By engaging PCS’s services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Service Fulfillment Policy.